BUYING - FAQs
Do I need an account to place an order?
No but we recommend that you register for an account so that you can easily place an order, track your orders, and subscribe to our newsletter.
I have forgotten my password: what should I do?
Simply click the ‘Forgot your password?’ link on our Sign In page and enter your email address. You’ll receive an email to reset your password.
How do I receive email newsletter?
By entering your email address at the bottom of our homepage. Subscribe and stay informed of new arrivals, trends and exclusive promotions.
How do I place an order on your site?
Choose a category from the top navigation menu or search to explore a specific style or trend.
Select the size of your item and click ‘Add to cart’. Once you have finished adding your items, proceed to Checkout under ‘Cart’.
Sign in to your account if you have not done so already. If you do not have an account, simply enter your email address to proceed.
Enter your address and payment information and select a delivery method to complete your order. Once your order has been placed, you will receive a confirmation email. We’ll be sure to keep you updated every step of the way.
Can I cancel or make changes to my order?
As your purchase will be prepared quickly for dispatch, please contact our Customer Service as soon as possible to cancel or make changes to an order. Unfortunately, once the order has been processed, we are unable to cancel it or to add any items, but we welcome you to place a new order for any additional pieces. Further information on cancelling an order can be found in our Return & Refunds Policy.