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Please note that Showpo does not refund but we will happily offer store credit for items you wish to return or exchange. In the case of faulty products we will gladly refund the method of payment used. To ensure you have the best online shopping experience possible, we have put together a flexible returns policy to allow you peace of mind. You will be given store credit for the amount that you paid for your garments, excluding the shipping cost. You can then order your replacement items with your store credit and cover the cost of shipping with Paypal/credit card through the website. For international returns, your items must be sent back within 14 days of receiving the item. Because of longer shipping times internationally, we do not include shipping time in this 14 day period, so you will have ample time to return your item. (I.e. you have 14 days from when you receive the product to when you send it back. If a return is sent outside of this time frame, we will use our discretion as to whether we can make an exception in accepting it; however, if we do accept a return that has been sent back outside of that time frame, we will deduct $9 from the store credit issued as a restocking fee.) Please note that international returns that are not received in their original condition will be held by us until either return postage is paid or another agreement is reached. Returns must be received in original condition as defined below: - Unworn - Unwashed - Tags still attached - In its correct bag (check barcode label matches garment name on tag) If you are unsure if your items can be returned, or for any other inquiries, please email us at info@showpo.com :) For refunds on faulties or incorrectly sent products, we refund you via your original method of payment. For refunds that exceed your payment amount (e.g. to reimburse you for the cost of shipping the item back to us), we can only use Paypal for international payments. Returns are processed within five business days of receiving your items. All returns will be automatically processed for store credit for the value of the return less shipping; if an exchange is desired, you will need to place a new order using that store credit. You will receive an email with details of the store credit once your return is processed. Please send returns SHOWPO C/O: Williams Warehouse 69-73 Gow Street Padstow NSW 2211 Australia It is recommended that you (1) use a traceable delivery method for all returns and (2) insure your delivery for safe return to Showpo so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to undertake the advised recommendations, you are responsible for loss or damage to the product during shipping.