As each piece is carefully hand-made to order, we are happy to work with you to make sure the pieces fit you perfectly. Please contact us if you would like a custom length for a necklace, bracelet or hand-chain and we will get back to you as soon as possible with confirmation!
Each piece is lovingly hand-made in Australia, and shipped via Australia Post in a padded bag using Registered Mail (sign on delivery). Once your package is sent off, we will provide you with a tracking number via email.
Standard Australia Domestic delivery: 3- 5 days working days.
International: 8 - 23 working days.
Please contact us if your parcel still has not arrived after 4 weeks.
We do not offer refunds, however we are happy to exchange any items for store credit within 14 days of purchase if you have a change of mind (shipping excluded, and must be in original packaging). If your item is faulty, we are happy to repair it for you so long as you send it back to us within 7 days of purchase. Any time after that, we will still be happy to repair your pieces, however shipping will not be covered by us.