Shipping Cost ($): 35
Shipping Cost Outside US ($): 60
You have up to 30 days of receipt to return any unworn, unwashed merchandise with tag on. Include your return authorization # on the outside of the package.
Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable. Refunds will go back to the original payment method or in the form of store credit. You must have the original invoice.
Non Refundable Items
The following items are non-returnable. Credit will not be issued for the following:
All items purchased on final sale.
Vintage & Re-worked Vintage pieces
You have 30 days of receipt to exchange any unworn, unwashed merchandise with tag on. Your exchange will be processed within 7 business days. You must have the original invoice.
Follow these steps:
Place a new order online
Contact Customer Care via email firstname.lastname@example.org
Please reference your old and new order number
Customer care will contact you within 24 hours and ship out your new order within 48 hours
Citizen Grace does not assume any shipping costs or duties on exchanges. Any additional shipping charges incurred when shipping out an exchange will be charged to your credit card and shipped according to your preferred shipping method.
All items are carefully checked prior to shipping to ensure they are in perfect condition, but if you notice any damage please contact us right away and send us photos of the damaged packaging or garment.
Packages that are sent COD, or without a Return Authorization number will be denied.