Exchange Only. We will email you a label for the exchange for a equal or greater value item
ALL ITEMS ARE NEW and sold as is. Some of our items have been in stock for a while. Inside clothing tag (not tag on outside, most of out items does not have tags) may be weathered. But please examine the clothing itself. You will observe the clothing is brand new. If for any reason one of our items does not meet your approval, please take a picture with your phone of the area that is in question. Email the picture and explanation to email@example.com
DAMAGED ITEMS. All item are shipped out brand new. Most items does not have tags. Please be careful when opening up packages. Please do not cut the clothing. If item is sent back with a cut, the return will not be accepted. If item is damaged when trying on items refund will not be granted. We examine all items before shipping out to ensure item is not damaged. If item is damaged during transit, we are not responsible. You may purchase additional insurance for $2. Please email after purchase so we may adjust final payment.
WE SEND YOU THE WRONG ITEM. If we send you the wrong size or color or item we will email you a return label to send the item back and we will send out the correct item right away. The return label has to be printed and used within 24 hours. If we email you the label, and it goes bad, you are now responsible for paying return shipping cost. All you have to do is place the item back in the packaging, and place the new label on it, and put in mail box. If you want to keep the item, please send a picture as proof that the item was incorrect and we will apply a 20% discount to your next order, or take 10% off that order. We have to be notified within 3 business days so we can hold the item for you, and return item has to mailed out no more than 2 days later. Some of our items goes fast, and stock may be sold. We will not take back orders over a week old.
EMBELLISHED ITEMS- Customized items can take from 4 days to 4 weeks to ship out. If it a large order, we will send you a estimated time. Times are estimated and sometimes take longer. Since items are hand embellished not all items will be the same. Items will have a similar likeness, but not be the same exact. There are no returns on custom items. Shipping estimates that are given, are stated estimate if you place a order the same day. If order is not placed that day, and another custom order comes in, the estimate will be delayed.