It is important to me that all persons are happy and satisfied with their purchases. This is why I take extra care on all orders without rushing. However there are absolutely NO REFUNDS. YOU MAY EXCHANGE YOUR ORDER ONE TIME. REASONS FOR EXCHANGING ORDERS: NOT THE CORRECT SIZING, NOT THE CORRECT COLORING. IT IS MY GOAL TO MAKE SURE THAT YOUR CUSTOM ORDER FITS CORRECTLY AND IS THE COLOR YOU WANT. WITH GREAT COMMUNICATION YOU WILL RECEIVE A WONDERFUL HANDMADE PIECE FROM RAGHOUSE INTERNATIONAL. Please use discretion and reading all listing information before making your purchase.