As a customer of Crowned Bird you have the right to expect that: 1. Any products you order through Crowned Bird will be of satisfactory quality for their intended purpose, and will reflect any original design description given 2. Replacement remedies will be followed if a product is deemed to be defective or faulty 3. You will have the choice of account credit or refund if a defective or faulty product is unable to be repaired or replace.
Crowned Bird appreciates your business and your complete satisfaction is important to us for any additional questions or concerns please contact us directly.
Prices on Crowned Bird are displayed in American dollars. Bait Apparel Industries LLC is based in Austin, Texas. Orders shipped internationally do not incur GST and will be reflected in the total amount on the purchase order page.
Cancellation by You
Crowned Bird aims to ship any orders received within the week of our estimated ship date. If your item is made to order please allow 2-3 weeks for delivery. If the order is ready to be shipped we cannot cancel the order. If the order has not been shipped or is in production, you are still responsible for full payment of purchase order. In any case, we encourage you to contact Crowned Bird immediately to discuss your crediting options/refund.
Insurance and Delivery
Crowned Bird insures each purchase order during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery. Fulfillment by Crowned Bird and transfer of responsibility is in the same way. Crowned Bird cannot be held responsible for courier delays and circumstances out of our control. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Crowned Bird is not responsible for any delays caused by destination customs clearance processes as well. Although, we will do everything in our power to ensure there are no custom delays due to invalid paperwork.
Fabric runs are seasonal and can change very quickly. In the event a fabric used in the sample collection cannot be fulfilled, Crowned Bird will replace the original fabric with the best available option to fulfill the purchase order. We will always provide great quality fabric and you will not be affected by any fluctuation of fabric costs after your purchase order agreement. Vintage fabric cannot be duplicated and will not be replaced. Items will simply be of limited availability, making the merchandise that much more unique to the individual.