We pride ourselves on offering the highest quality merchandise. If for whatever reason you are unhappy with your order of purchase, please contact DSNY for returning options and instructions.
-Merchandise must not be worn or altered. They must be in original condition with tags attached within 18 days for a full refund.
-If the tags have been removed or replaced (glued or taped on) the item will not be accepted for a return or exchange.
-Even-though DSNY checks all merchandise for defects and damage prior to its shipment, it is the buyers’ obligation to check the product upon arrival to make sure it is free of any defects.
-You can return any item for up to 30 days for an EXCHANGE.
-Any Exchanges must be within the same price range of original purchase. It can not be a higher priced item unless you wish to purchase the higher priced item by adding additional funds to the purchase.
-Any return or exchange that does not meet the above criteria will be sent back to the customer.
-Please note, all shipping and handling charges are non-refundable.