Chasing Shadows Dress Nude Lace

RETURNS OF ITEMS Please follow the steps below to return your item, unless the item is faulty or damaged this should be done within 14 days from the date of delivery. In the event of a query please contact returns@wiredangel.com 1. Ensure the item is appropriately packed to ensure no damage occurs in transit. 2. We would suggest that items are sent by a recorded service, if this is not possible you should obtain proof of purchase from a Post Office. Please ensure the correct postage is paid prior to returning the item. 3. Unless the item is damaged or faulty the customer is responsible for the returns costs. 4. All returns should be posted to: Wired Angel Ltd, 25 church street, Lutterworth, Leicestershire LE17 4AE TERMS AND CONDITIONS OF RETURNS & EXCHANGES Please read these terms and conditions to ensure your returned item does not get refused and is processed as quickly as possible. If you have a query please contact returns@wiredangel.com and we will respond as soon as possible. 1. If products are not returned in an “as delivered” state (i.e. tags removed, make-up marks etc.) the return may not be accepted, or a charge may be levied to cover our additional costs. 2. If a return is refused we will send the items back to you, however this will be at your own cost. 3. Refunds will be processed within 30 days of being notified of the return. Exchanges will take up to fourteen days. 4. If we are unable to exchange an item then we will offer a refund as per the procedures herewith. 5. If an item is delivered to you damaged or faulty we will refund the item, delivery to you and the return postage. We would ask that all faulty returns are sent by recorded post and that you email us a copy of your receipt for reimbursement. 6. We only accept exchanges on an item once. Except in exceptional circumstances these exchanges must be on the same product but a different size or colour can be requested. 8. If an item is not received by us and you do not have proof of postage then we reserve the right to make you responsible for the original order value. 9. Items purchased on sale or items used with a promo code are final sale and will not be refunded. RETURNS POLICY - TRADE ONLY 1. All dresses need to be returned in the original packaging of a poly bag that they were sent out in 2. If any garments are faulty please send them back in a poly bag with a note detailing a description of what the fault is and what action you require 3. All exchanges can take up to 14 days to process All credit notes will be processed within our 30 days term 4. Please note that after 10 weeks of the goods being received by our distributors and the listed boutiques that we provide, we will not be able to offer any form of a credit note or exchange after this time WIRED ANGEL LIMITED- DELIVERY POLICY 1. Our deliveries are normally made by Royal Mail or delivery partners. We will always try to honour the delivery dates shown on our website, however in unusual circumstances there may be a delay. We will always try to contact you as soon as we are aware of any delays that may affect your order. 2. Many of our orders will require a signature on delivery. If no one is available at the delivery address it may be left with a neighbour. A card will be left to advise this, or to confirm the parcel has been returned to a local depot. You can then contact the courier directly to arrange a convenient re-delivery. 3. Normal delivery times are three to five working days from the date the order was placed. We offer a next day tracked delivery service Monday to Thursday for orders placed before 13.00 at an additional charge. We cannot guarantee that orders placed between Friday and Sunday will arrive on the next day due to our own and Royal Mail working hours. Please note bank holidays are not counted as a “working day”. **Keep checking so you don’t miss any of our great styles or accessories!** 4. International delivery All orders will leave our warehouse within 48 hours excluding weekends and holiday. Shipping takes approximately 9-12 working days. A tracking number will be emailed to the customer once the order has shipped. Customs and duty fees not included, we do not refund shipping costs for customers that reject their packages upon arrival.