Customer satisfaction is always a top priority at Brazilian Beaute. While its hope that you are always delighted with your order, if you are not perfectly satisfied with your purchase a full refund is offered within a 14 days’ time after receipt of your products. We would like to highlight that in order to receive a refund, the item(s) must be unworn and in perfect condition, with all the labels attached and in the original packaging. Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included as part of your return. PLEASE NOTE: We will not accept any item with any indication that it was used. In such cases, the item will be returned to you. Brazilian Beaute is not responsible for any item that is not returned in the manner set forth above.