Shipping and Return
Shipping Cost ($): 19.5
Shipping Cost Outside US ($): 15
Express Shipping Cost ($): 19.5
Returns are available for items. Items must be returned within 14 days of receipt for a refund (shipping charges are non-refundable) and any received thereafter may be denied. All returning item must be shipped through traceable mail at the customer.s expense. Items must be returned in their original condition and packaging including intact tags.
Please note: returns must be received in original condition . unworn, unwashed, with all tags still attached. Please be careful when trying on your items. Any items that are soiled with makeup will not be issued a refund.
In the unlikely event that we have sent you an incorrect garment, please send back the dress via the cheapest standard international delivery and we will be more than happy to reimburse you. This should cost no more than $15.00AUD and as a result we will only reimburse shipping costs up to $15 for International customers.
If you need to exchange size, colour or style(s), you need to purchase it by placing a new order. Please follow the refund instructions for a refund for your return item(s).
The instructions form is included in your package: please follow this form and return your unwanted items within 14 days of receipt. Clearly state your Order Number on the outside of the package, so that it can be easily recognized.
Xenia E-boutique Returns
3/304 Montague Rd,
West End, QLD
Upon receipt of your package, all returned items will be inspected before a refund is issued. You will receive your refund within 7 business days and you will be informed via the email address that is listed on your XENIA account when this transaction is complete.