Shipping and Return
Shipping Cost ($): 5
Shipping Cost Outside US ($): 45
Express Shipping Cost ($): 16.95
Overnight Shipping Cost ($): 28
15 DAYS FOR REFUNDS AND 30 DAYS FOR EXCHANGES At Cacique Boutique we value your satisfaction. If for any reason you are unsatisfied with your purchase we will gladly provide you with a refund, store credit or exchange. HOW TO RETURN RETURN FOR REFUNDS ARE ACCEPTED WITHIN 15 DAYS FROM THE DELIVERY DATE. RETURN FOR EXCHANGES OR STORE CREDIT ARE ACCEPTED WITHIN 30 DAYS OF THE DELIVERY DATE. RETURN POLICY -Merchandise must be unworn, unsoiled or laundered, with all ticketing, tags and protective shields attached. -If you wish to receive a refund, simply send your item(s) back to us within 15 days of the delivery date. -If you wish to receive an exchange or store credit, simply send the item(s) back to us within 30 days of the delivery date. Shipping fees are non-refundable. Free Shipping applies to the original order only. RETURN, EXCHANGE OR STORE CREDIT PROCEDURE Please email firstname.lastname@example.org to request an Authorization Form, the form will immediately be emailed to you. Customers are responsible for the return shipping fees. We recommend your package be shipped via an insured and traceable method. Cacique Boutique is not responsible for lost or damage packages. We must receive the item(s) within 15 days of the delivery date for a refund. After 15 days no refunds will be accepted, only exchanges or store credits. Exchanges will be made depending on availability. Refunds incur a 5% restocking and $9.75 shipping fees. These fees are waived for store credits or exchanges. We reserve the right to refuse service to anyone who makes excessive returns and exchanges. FOLLOW THESE STEPS TO INSURE YOUR REFUND, EXCHANGE OR STORE CREDIT -Neatly fold the item(s) and place them back in their individual bags. -Merchandise must be unworn, unwashed, with all ticketing and tags attached. -Protective shields intact, do not remove when trying on. -Item(s) must be kept in a smoke free environment and protected against pet odors, hair or dander. Once we receive your package we reserve the right to inspect and refuse the item(s). If the item(s) have been worn and are not in the same condition in which it was shipped to you. We will send the item(s) back and the return shipping fee will be charge to you. Special Orders are not eligible for refunds only store credits or exchanges. Refunds usually take between 15 to 30 business days from the date we receive your item(s). Funds will be refunded via the same payment method used when the purchase was made. SALE ITEMS Items discounted more than 30% from the original purchase price, are only available for exchange or store credit. Unfortunately NO REFUNDS may be granted on these items due to the discount provided upon purchase. Clearance products marked as "final sale item" will be final, meaning no exchange, store credit, or refund may be granted. You may find out if an item purchased is final sale by looking at the product’s description. FOR EXCHANGES Make sure you get your item back to us within 30 days from the delivery date in order to process your exchange request. SPECIAL ORDERS The delivery date for each item is an estimated date given to us directly from the designer. This date is not a guaranteed date. However, we will make every attempt to uphold the date. It is possible that circumstances beyond our control may cause a change in the stated delivery date. No refunds will be given due to purchased items not being shipped by estimated dates. TRYING ON Because swimwear is an intimate apparel, please ensure that you wear undergarments while trying on. Swimsuits must have protective shields intact and they must not be removed while trying on. This rule is strictly enforced to comply with federal health regulations and for the protection of our clients. INTERNATIONAL ORDERS Cacique Boutique is not responsible and will not pay for any duties, taxes or custom charges or other fees incurred with international shipping. It is the client’s responsibility to investigate and understand these associated charges prior to making a purchase. The delivery time for orders are estimates given to us directly from the couriers. The delivery time is not a guaranteed. Once the package arrives the country of destination, it is processed by customs and there may be delays. However we will make every effort to uphold prompt delivery. If the client for any reason refuses an item for delivery, no refund will be provided for the shipping fee and additional charges will apply. International Orders with PRE-ORDER items will ship together on the later date of the available item. DEFECTIVE ITEMS Please note that after tags are removed we are not responsible for damages. All items undergo quality control and are checked for any defects before they are dispatched to customers. We hold superior quality standards because we want you to have the best customer experience possible! In the unlikely event that you receive an item that is not in perfect condition, please contact us within 24 hrs. We will replace the item for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced. However, if the item is replaceable, refund requests will not be granted. COLOR VARIANCE We make every effort to display as accurately as possible the colors of our products in our website. However, as computer monitors vary we cannot guarantee that your monitor will display all colors accurately.