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Shipping and Return
Shipping Cost ($): 22.99
Shipping Cost Outside US ($): 22.99
Return Policy Please follow the instructions on the return form included in your package and return your items within 14 days of receipt to the address below. Include your order # on the outside of the package.
Mystique Boutique NYC will accept all returns within a 14 day period. Full refunds are allowed up to 14 days from shipping date. Items received after 14 days will result in a 20% restocking fee. Items received after 30 days will not be accepted. Please return merchandise within the alotted time frame. In the month of December we will offer 1 month to place returns for the holiday season. Returned merchandise should not be worn, altered, or washed, they must be returned with the tags still attached. Any merchandise we find unfit will be denied. Both the box and the shoes in a footwear returns must be in original. The original shoe box must not be used as a shipment container. Any damage to either the shoes or box will result in a 20% restocking fee.
Return Items by Mail
Please fill out the Merchandise Return form on the back of your invoice and include the reason for return. Shipping and Handling charges are not refundable. Send the package via UPS or insured U.S. Postal Service to the address indicated on your packing slip. In order to ensure both our customers happiness and our own please make sure to ship all returns and exchanges through a trackable carrier. Mystique Boutique NYC will not be held responsible for lost or damaged packages that you have returned. Please allow 7-10 business days for the return transit time, plus an additional 4 business days upon receipt for the return to be completed and the refund to be issued to your account. When returning or exchanging please include a COPY of your receipt in the box.
The following items are non-returnable. Credit will not be issued for the following: All items purchased on final sale
Exchanges: Exchanges can be made at any of our store locations in New York City or Long Island within 14 days of receipt of merchandise. Please have a receipt copy as well as all merchandise in original condition. Store credit may be given (valid up to 1 year). Refunds are not allowed at store locations for any online purchases.
**If a different size is needed and you cannot visit one of our locations, please process your purchase as a return and place a new order.