Shipping and Return
Returns How to Return While we take pride in all of our Kelli Couture products, if you are not satisfied with your online purchase we are happy to assist you with a return. We gladly accept the return or exchange of unworn,unwashed or defective Kelli Couture merchandise for up to 30 days after the shipment date. Refunds for merchandise returned within the eligible time period will be credited in the same form as the original payment method except for purchases made with a Kelli gift card. Kelli gift card purchases will be credited to an electronic merchandise return card. Merchandise must be returned with all original internal packing materials, boxes and containers with tags attached, liners intact and accompanied by the packing slip or invoice. Unfortunately, pierced jewelry, undergarments, lingerie, fragrances, lotions and items marked “final sale” on the website, tag or invoice are not returnable. Gift cards are final sale and may not be returned or redeemed for cash, except where required by law. Original shipping charges are non-refundable unless damaged during shipping. How do I return an item? Please check the following process: FAQ Contact Customer Care Support : firstname.lastname@example.org Request a return form be sure to include your invoice # and item# or #'s for the merchendise you wish to return. Print the Return Authorization Form & Shipping Label We Email . Enclose your Return Authorization form in the return package with the item(s) you're sending back to us. If your order arrived in multiple packages and you want to return more than one item, you may be issued multiple shipping labels and Return Authorization forms. The return shipping fee for each shipping label used ($6.95) will be deducted from your refund. We suggest consolidating your return by using only one of the shipping labels and enclosing all printed Return Authorization forms into the package. If you do not wish to use the return shipping label we provide, you may send it back using your own trackable shipping method. We strongly suggest you insure your package if using an alternate shipping method since Kelli Couture is not responsible for returns that we do not receive. STEP 2: STEP 1: STEP 3: Packing & Courier Service Securely package the articles with the original internal packing materials, boxes and containers. Secure the shipping label on the package (covering up any old labels and UPC codes) and drop it off at your nearest US Post Office location. You may also leave it in your mailbox for local postal carrier pickup.