Shipping and Return
WE SHIP WORLDWIDE. IDILVICE garments are made to order in the USA. Most items ship within a 3-4 days, however please allow 2-3 weeks for delivery to you. If you need an item on a specific date, please contact us before ordering so that we can inform you about our current delivery schedule. Within the USA, orders will be shipped via USPS Priority Mail with delivery confirmation. If your item value is more than $250, we will automatically include signature confirmation. International orders will be shipped via USPS Express Mail, including tracking and insurance up to $200. If you are using this website for wholesale orders, separate rules apply. Please inquire within.
IDILVICE manufactures all items in its catalog to order. Once an order is placed it is immediately processed and production phase is started. Due to the nature of our made to order business we are unable to accept any returns or exchanges. All sales are final. If you are unsure about anything please contact us before placing an order so that we may assist you in choosing a size or help you with other questions. If you received the wrong item or it is faulty, please contact us immediately and we will process an exchange, but please be aware that any merchandise to be exchanged must be in unworn and original condition in it's original packaging. IDILVICE we will pay for any shipping cost associated with any authorized exchange. There may be situations where IDILVICE agrees to give you store credit instead of an exchange, but it is at the sole discretion of IDILVICE. Sale items, custom & special orders do not qualify for refunds or exchanges. Please note that we cannot be made responsible for any custom or clearance charges demanded by your country of residence as well as any delays caused by hold ups at foreign customs.