Shipping and Return
Shipping Cost ($): 5
Shipping Cost Outside US ($): 10
We trust that you will be satisfied with your Citrolina’s purchase. However, should you decide the merchandise is not satisfactory, Citrolina’s return policy is stated below:
Citrolina.com will accept items for return or exchange if the item is returned in new, clean and re-saleable condition. All the items, must be shipped within 14 days from the delivery date of your order. Please leave all merchandise tags attached. We recommend that you insure the package and ship via a traceable method.
Once your return/exchange is processed, the purchasing card will be credited for the merchandise amount only. There may be a cleaning/restocking fee charged based on the condition of the returned merchandise. We cannot refund shipping charges on return/exchange items. Items received as gifts may be exchanged for another item of equal value. There is a $10 re-shipping charge for all the exchanges.
The following are all FINAL SALE (i.e. no returns/exchanges):
• Sale items
• Trunk show/Expo sales
To return or exchange an item, please follow these simple steps: 1. Repack the item in its original packaging, if possible, with the packing slip. 2. Obtain a Return Merchandise Authorization (RMA) number by emailing customer service at firstname.lastname@example.org. We will not accept packages without an RMA number. 3. Include the RMA number in the following return shipping address:
CITROLINA 20 Second Street, Suite 1107 Jersey City, NJ 07302 Attn: Internet Orders – (your RMA)